Does STARLUX Shop have any physical stores?
｜Taipei Flagship Store｜
Address：No. 168, Sec. 3, Nanjing E. Rd., Zhongshan Dist., Taipei City 104 , Taiwan (R.O.C.)
Access：
By MRT - Songshan-Xindian Line / MRT Wenhu Line, "Nanjing Fuxing Station" Exit 2
By City Bus - Nanjing Fuxing Intersection
Opening Hours：
Monday to Friday 08:30－18:00
Closed on Saturdays, Sundays, and public holidays.
｜ 7-Eleven x STARLUX Concept Store｜
Address：No. 149, Sec. 2, Bade Rd., Songshan Dist., Taipei City 105 , Taiwan (R.O.C.)
Access：
By MRT - Songshan-Xindisn Line, "Taipei Arena" Exit 1
By City Bus - Nanjing Dunhua Road Intersection (Taipei Arena)
Opening Hours：Open 24hours
Is delivery available to Taiwan's offshore islands or overseas destinations?
"Some products are eligible for overseas delivery to Hong Kong, Macau, Malaysia, and Singapore.
Please refer to each product page for detailed delivery information and applicable restrictions.
Delivery to Taiwan’s offshore islands is currently unavailable."
Is delivery available to a P.O. Box address?
Delivery to P.O. Box addresses is unavailable.
How will I be notified of the order shipment and arrival?
For convenience store pickup, we send updates via text message and email, so you can stay up to date on your delivery or pickup order.
Please ensure that the order information has been entered correctly.
For Home delivery, you will get an email notification when your order is ready to ship.
How much does delivery cost?
Domestic delivery：
1) FamilyMart/7-Eleven pickup costs TWD70 /order
2) Home delivery costs TWD150 /order
Free convenience store pickup for orders of NTD1,000+; free home delivery for orders of NTD2,000+
International delivery：
The delivery cost includes the weight of the packaging material, please refers to the cost shown at checkout.
✈ Customs Duties
International shipments may be subject to import taxes, which are determined and charged by local customs authorities. Any additional charges are the responsibility of the customer.
✈ Refused Shipments
If a package is returned due to personal reasons, any additional costs incurred (including shipping and import fees) will be deducted from the refund amount.
Please be noted that certain products may be assigned a delivery method due to shipping restrictions. Products in different delivery methods cannot be combined at checkout.
Is there a size limit for delivery?
For convenience store pickup, parcel size must not exceed 105 cm in total (L+W+H), with the longest side under 45 cm and weight under 5 kg.
If the order exceeds the limit, please choose home delivery or place separate orders. Orders exceeding logistics limits may be cancelled and refunded.
Please be noted that orders that exceed the logistics size limit may be cancelled and refunded.
When can I expect to receive my order?
Domestic delivery：You will receive the order within 7 days (excluding holidays) from the order date.
International delivery：You will receive the order within 14 days (excluding holidays) from the order date.
What happens if I miss the pick-up deadline? Can my order be held or arranged for redelivery?
If the package is not collected within the designated pick-up period, it will be automatically returned to the logistics provider.
We are unable to hold or reschedule shipments. If you still wish to purchase the item, please place a new order.
Can I select a specific delivery date for my order?
STARLUX SHOP does not provide designated date delivery service. If there is an urgent need, please evaluate before placing an order.
How do I cancel or modify my order, if I have purchased the wrong items?
Once an order is placed, we are unable to modify items, add products, or combine orders for free shipping.
To cancel your order, please click the Order Link in your “Thank you for your order” email and contact customer service. After cancellation, you may place a new order. Availability is subject to current stock levels.
Please note that orders with a status of “Confirmed” can no longer be cancelled.
Customer Service Hours：
STARLUX Shop Online Customer Service: Monday–Friday, 08:30–18:00
STARLUX Airlines Taiwan Phone Support: Monday–Sunday, 08:00–20:00
Will the "Sold Out" items be restocked?
Items may or may not be restocked depending on demand and supply issues.
What are the delivery options?
There are three delivery options for domestic delivery:
1. Home Delivery
2. FamilyMart Pickup (not available for overseas orders)
3. 7-Eleven Pickup (not available for overseas orders)
What are the payment options?
1. Credit cards (Visa, MasterCard, and JCB)
2. ATM Virtual Account payment: Please wire the total amount within 3 days after the order has been placed.
Please be noted that all transaction currency is based on TWD. The exchange difference and foreign transaction fees will be charged to you according to your credit card issuing bank.
Please note that when choosing "ATM Virtual Account payment," after clicking on 【Submit Order】, you must select the bank and click【Get Payment Account Number】to complete your payment.(not available for international delivery)
How long does it take to confirm the payment status after I pay into the virtual account via ATM? Do I need to provide additional information to complete my purchase?
It takes about 24 hours to complete the payment process. No additional information is required after confirming the payment status.
How do I check my delivery status?
Please click "VIEW ORDER" in your confirmaton email, the delivery status will be shown in the link.
Does adding an item to my shopping cart reserve it?
No. Items placed in your shopping cart are not reserved.
Inventory is allocated only after your order has been successfully completed and a confirmation email has been sent.
What should I do if I receive a defective item?
Please check here for return instructions and procedures.
Can I redeem my purchase with COSMILE mileage at Taipei Flagship Store?
Yes. COSMILE members are welcome to cash your miles for exclusive products at Taipei Flagship Store. Note that the COSMILE member who wishes to redeem purchase with their own miles must visit the store in person for member identity verification.
Terms and Conditions
- A minimum of 1,000 miles is required per transaction and a maximum of 30% of the amount can be offset with miles on a single purchase.
- Upon reaching the minimum threshold for transaction (1,000 miles), the mileage will then be measured in units of 100 miles to redeem the product, e.g., 1,100 miles, 1,200 miles and so on.
- 1,000 miles is equivalent to TWD90, and 100 miles is equivalent to TWD9.
Note:
1.The benefit of redeeming mileage for products is applicable only to purchase at STARLUX Flagship Store, and no cancellation, change or refund will be accepted after completing the transaction.
2.STARLUX Airlines reserves the right to change, terminate or cancel the entire or part of this event at any time and the right of final interpretation for the terms and conditions of this event. The details of the event shall be subject to the latest official announcements and may be changed without prior notice.
