Does STARLUX Shop have a local retail store?
｜Taipei Service Location｜
Address：No. 168, Sec. 3, Nanjing E. Rd., Zhongshan Dist., Taipei City 104 , Taiwan (R.O.C.)
Access：
By MRT - Songshan-Xindisn Line / MRT Wenhu Line, "Nanjing Fuxing Station" Exit 2
By City Bus - Nanjing Fuxing Intersection
Opening Hours：
Monday to Friday 09:30－17:30
Close on Saturday to Sunday and The Eve of Public Holidays.
｜ 7-Eleven x STARLUX Concept Store｜
Address：No. 149, Sec. 2, Bade Rd., Songshan Dist., Taipei City 105 , Taiwan (R.O.C.)
Access：
By MRT - Songshan-Xindisn Line, "Taipei Arena" Exit 1
By City Bus - Nanjing Dunhua Road Intersection (Taipei Arena)
Opening Hours：Open 24hours
Can I have my order delivered to offshore islands or overseas?
Some products are available for overseas delivery, please check the product page for the delivery information and restrictions.
Unfortunately, outlying islands is still under planning so stay tuned.
Can I have my order delivered to a PO Box address?
We do not deliver to P.O. Boxes.
How will I be notified of the order shipment and arrival?
For FamilyMart pickup, we send updates via text message and email, so you can stay up to date on your delivery or pickup order
Please ensure that the order information has been entered correctly
For Home delivery, you will get an email notification when your order is ready to ship.
How much does delivery cost?
Domestic delivery：
1) FamilyMart pickup costs TWD70 /order
2) Home delivery costs TWD150 /order
Free FamilyMart pickup for orders of NTD1,000+; free home delivery for orders of NTD2,000+
International delivery：
The delivery cost includes the weight of the packaging material, please refers to the cost shown at checkout.
Please be noted that certain products may be assigned a delivery method due to shipping restrictions. Products in different delivery methods cannot be combined at checkout.
When can I expect to receive my order?
Domestic delivery：
You will receive the order within 7 days (excluding holidays) from the order date.
International delivery：
You will receive the order within 14 days (excluding holidays) from the order date.
✈Tax issue
We do not take any responsibility of your local customs fee if any occurred. You may check the local customs for more information.
Please be noted that home delivery orders may be delivered in separate boxes due to excessive packaging volume.
What will happen if I miss the pick-up window? Can I have the items held or reschedule the shipment?
We will hold your order for 7 days before sending it back to the distributor and issuing you a refund.
If you still want to purchase the items, please place the order again.
Can I arrange a designated delivery date?
STARLUX SHOP does not provide designated date delivery service. If there is an urgent need, please evaluate before placing an order.
How do I cancel or modify my order, if I have purchased the wrong items?
If you would like to cancel or modify your order, please contact 「STARLUX Customer Service Center」for order inquiry .
If the order status is "CONFIRMED", you will not be able to cancel the order.
For more information, please contact「 STARLUX Customer Service Center」
Tel：+886-2-27911000
Open Hours：
Monday to Friday 09:30-17:30.
Close on Saturday to Sunday and The Eve of Public Holidays.
Will the "Sold Out" items be restocked?
Items may or may not be restocked depending on demand and supply issues.
What are the delivery options?
There are two delivery options for domestic delivery:
1. FamilyMart Pickup
2. Home Delivery
What are the payment options?
1. Credit cards (Visa, MasterCard, and JCB)
2. ATM Virtual Account payment: Please wire the total amount within 3 days after the order has been placed.
Please be noted that all transaction currency is based on TWD. The exchange difference and foreign transaction fees will be charged to you according to your credit card issuing bank.
Please note that when choosing "ATM Virtual Account payment," after clicking on 【Submit Order】, you must select the bank and click【Get Payment Account Number】to complete your payment.(not available for international delivery)
How long does it take to confirm the payment status after I pay into the virtual account via ATM? Do I need to provide additional information to complete my purchase?
It takes about 24 hours to complete the payment process. No additional information is required after confirming the payment status.
How do I check my delivery status?
Please click "VIEW ORDER" in your confirmaton email, the delivery status will be shown in the link.
Has the item been reserved when added to the shopping cart?
Placing an available item in your shopping cart does not reserve that item. Available inventory is only assigned to your order after your order is completed with an e-mail confirmation.
What should I do if I want to return a defective product?
Please check here for return instructions and procedures.
Can I redeem my purchase with COSMILE mileage at STARLUX Flagship Store?
Yes. COSMILE members are welcome to cash your miles for exclusive products at STARLUX Flagship Store. Note that the COSMILE member who wishes to redeem purchase with their own miles must visit the store in person for member identity verification.
Terms and Conditions
- A minimum of 1,000 miles is required per transaction and a maximum of 30% of the amount can be offset with miles on a single purchase.
- Upon reaching the minimum threshold for transaction (1,000 miles), the mileage will then be measured in units of 100 miles to redeem the product, e.g., 1,100 miles, 1,200 miles and so on.
- 1,000 miles is equivalent to TWD90, and 100 miles is equivalent to TWD9.
Note:
1.The benefit of redeeming mileage for products is applicable only to purchase at STARLUX Flagship Store, and no cancellation, change or refund will be accepted after completing the transaction.
2.STARLUX Airlines reserves the right to change, terminate or cancel the entire or part of this event at any time and the right of final interpretation for the terms and conditions of this event. The details of the event shall be subject to the latest official announcements and may be changed without prior notice.
