Domestic Returns
Returns
● STARLUX provides a 7–Days Return Period Policy. The Return Period is different than a trial period, meaning each item should remain in an unused condition with all tags and labels attached. Only 1 item can be returned free of charge per order. Please note that we do not offer exchanges at this time. Note: 7–Days Return Period Policy will be counted from the date of receivement by consumer himself/herself or janitor as indicated as the logistics recorded.
● Returns must be in original condition. Tags and labels must be attached, along with the original shipping box. Your return item(s) will be inspected upon arrival before your refund is processed.
● For items received containing any material defects or damage, such as faulty quality, faded colors, etc., please complete the return/refund process within 7 days (holidays included) with complete receipt. Please place another order if you would like to repurchase the item, as we currently do not provide exchange service.
If any items are lost or damaged, external charges will apply depending on the extent of the damaged to the items.
● If your order does not reach free shipping, return shipping payment will occur. We will refund the amount after deducting the shipping cost. (This does not effect defective items)
●'shopservice@starlux-airlines.com' This is an automatically generated email, please do not reply directly to this email.
Return Instructions
If you wish to return your purchase, please complete the process within 7 days after delivery. Please search for the order confirmation email using the subject title "Thank you for your order" in your email box and provide the following information. There will be a link included in the order confirmation email that you can use to request a return. We will arrange for the item to be picked up once customer service has approved the return request.
● Order number
● Item and quantities to be returned
● Reason for return
● Name of purchaser
● Contact number
● Picture of item to be returned
● If the defection could not be determined, please provide a video to demonstrate.
● Pick up address
※If the reason for returning an item is a defect, please provide the following information:
● Pictures of the item showing any parts that are damaged or defective.
● Picture of the original shipping box.
● Shipping label (on the outside of the shipping box)
※If you wish to pay using the "ATM Virtual account" option, please provide the same account information as the billing information.
● Account Name
● Account info (Bank code/Branch Code/Account Number)
● Photocopy of your bankbook cover
GUI Invoice
In accordance with MOF regulations regarding e-invoices, we do not send out paper invoices; however, the e-invoice number will be uploaded to the MOF online platform. Customers may check their e-invoice number on the MOF website (http://www.einvoice.nat.gov.tw) 72 hours after confirmation of shipment using the code provided with the confirmation email.
Refund Policy
Please notice that STARLUX will never ask any supplier or vendor to call the customer about changing payment method or ATM payment transfer.
Once again: Return Period is different from a trial period, meaning each item should remain in an unused condition with all tags and labels attached, and should be in its original package to be eligible for refund.
Refund process and refund time may vary depending on your choice of payment
● Refund to Credit Card
After the request has been approved, the refund will be issued back to the original credit card. Refund period depends on your credit card issue bank as different banks may have different process times and billing cycles. (Please notice that the refund amount might appear on your next bill.)
Your refund may take up to 30 days to process. For more information, please check with your credit card issuing bank.
● Refund via "ATM Virtual account"
After the request is approved, the refund amount will be returned to the
domestic bank account which you have provided.
※The process may take up to 30 days to complete.
※Please provide the correct account number and account name (must be the same as the name of the purchaser: customer profile).
If the information provided is incorrect, the request will be canceled.
International Returns
Returns
●In order to protect the basic consumer rights, Starlux only provides one free return service for defective items of each order. Unfortunately, exchange is not accepted at this moment.
● For items received containing any material defects or damage, such as faulty quality, faded colors, etc., please complete the return/refund process within 7 days (holidays included) with complete receipt. Please place another order if you would like to repurchase the item, as we currently do not provide exchange service.
● Returns must be in original condition. Tags and labels must be attached, along with the original shipping box. Your return item(s) will be inspected upon arrival before your refund is processed.
If any items are lost or damaged, external charges will apply depending on the extent of the damaged to the items.
Return Instructions
If you have defect item return request, please search for the confirmation email with the title of ""Thank you for your order"" and fill out below information. There will be a link inside of your email that you can request for return.
We will explain the subsequent return process after customer service has initially approved the content of the defective items.
● Order number
● Item and quantities to be returned
● Reason for return
● Name of purchaser
● Contact number
● Picture of item to be returned
● If the defection could not be determined, please provide a video to demonstrate.
※If the reason for returning an item is a defect, please provide the following information:
● Pictures of the item showing any parts that are damaged or defective.
● Picture of the original shipping box.
● Shipping label (on the outside of the shipping box)
GUI Invoice
In accordance with MOF regulations regarding e-invoices, we do not send out paper invoices; however, the e-invoice number will be uploaded to the MOF online platform. Customers may check their e-invoice number on the MOF website (http://www.einvoice.nat.gov.tw) 72 hours after confirmation of shipment using the code provided with the confirmation email.
Refund Policy
Refund process and refund time may vary depending on your choice of payment
● Refund to Credit Card
After the request has been approved, the refund will be issued back to the original credit card. Refund period depends on your credit card issue bank as different banks may have different process times and billing cycles. (Please notice that the refund amount might appear on your next bill.)
Your refund may take up to 30 days to process. For more information, please check with your credit card issuing bank.
